Effective Date: 12/20/2024
Sentritect is committed to safeguarding your personal data. This statement explains what information we collect when you use our IT support services, how we use it, and the choices you have.
Information We Collect
- Personal information: your name, email address, phone number, billing address, and similar details you provide when booking a service.
- Service information: details about the devices, systems, and issues we support for you.
- Payment information: details needed to process payment for our services.
- Technical information: IP addresses, approximate location (city and state), browser type, device information, and usage data.
- Communications: messages and correspondence you send to us.
How We Use Your Information
We use your information to deliver our services, process payments, improve service quality, communicate with you, and for marketing. We may also use it to comply with legal obligations and respond to lawful requests.
How We Protect Your Information
We protect customer data from unauthorized access or misuse through measures that include encryption, access controls, and regular security audits.
Sharing Your Information
We share personal data only with service providers who help us operate our business, when required by law, or as part of a business transfer. Third-party vendors are required to maintain the confidentiality and security of your data.
Your Rights
You may request access to, correction of, deletion of, or a portable copy of your personal data. You can unsubscribe from promotional communications at any time.
Cookies and Third-Party Links
Our website may use cookies to improve your experience. Our site may link to third-party websites, and we are not responsible for their privacy practices.
Changes to This Statement
We may update this statement from time to time. The effective date above shows when it was last revised.
Contact Us
Questions about this Privacy Statement can be sent to support@sentritect.com.